Cancellations & Returns
100% customer satisfaction | Up to 30 days returns (Terms & Conditions Apply).
Under the Consumer Protection (Distance Selling) Regulations (2000) you may return unwanted goods
within 7 days from taking delivery, in exchange for a full refund. (this excludes goods which have been altered or made to your own specification, delivery fees are too none refunadble).
Any items requested to be returned after the 7 day “cooling off’ period Will incur a 20% handling
admin and re-stocking fee, any delivery & return delivery fees incurred which will be deducted from your refund.
Any items being returned MUST be returned unused and complete in good resalable condition packaged in all original undamaged packaging. To ensure you can sufficiently repack any items “as recieved” always take care when unpacking any items. Scissors can be used to cut any taped areas, we highly recommend this as items can easily be repacked after inspection.
It’s your responsibility to give notice of your wish to cancel within the seven-day cancellation period by telephone or email, once this period has passed cancellation fees will be applicable.
Unless items are faulty or damaged, the buyer is liable for any carriage costs involved in returning any items.
Any delivery fees incurred are none refundable so if possible send your order straight back with the driver to keep delivery costs to a minimal, sometimes it’s not always possible due to the drivers schedule.
You are under a duty to take reasonable care of our goods whilst in your possession, items must be returned in the same condition you recievd them.
Any items which have been returned but damaged whilst in your care, the cost of the damages will be deducted from the final refund value, Items returned damaged beyond repair will not qualify for a refund.
Please note it’s your responsibility to make sure that goods you have ordered will fit into your home, unfortunately we are unable to refund orders which cannot be delivered due to restricted access or the items do not fit the room, under these circumstances items will be exempt from our seven-day return policy.
Damaged/ Faulty Goods – If an item arrives damaged or faulty and the above terms are met please email images to,
[email protected]/fsuk1/ within 24 hours from delivery”.
If sending emails with images to back up a claim, the email attachments together must not exceed 5mb, please resize your images if required otherwise your email will be treated as spam!
Once we have inspected the images, we will offer to replace your item free of charge at no expense at all.
For more info please view our pages linked below.
If you require any further help before or after purchasing please ask, we are always here to help and strive for 100% customer satisfaction.